CUSTOMER SERVICE

01

I’ve found the sneakers I want but can’t find my size?

 

You can email us and request a size if your size isn't available.  This isn't a guarantee, but we will check to see if we can get your desired size.

03

Has my order been sent yet?

 

Once your item is shipped we will send your tracking information.

05

Can I return or exchange my order?

 

No.  All sales are FINAL.

07

02

Can you give me more information about the sneakers and/or clothing?

 

 

Sure.  If you want more information simply contact us via email or social media messaging.

04

How long will it take to receive my order?

 

We will ship your order within 1-3 days and all orders are shipped priority (2-3 days).  Overnight shipping is available at an extra cost.

06

Can I request a particular sneaker?

 

Yes, simply email us your request with the exact name, color, and size.  A picture would be appreciated.

Which methods of payments can I use?

 

We prefer that you use PayPal but it isn't required.  We accept all major credit/debit cards.

CONTACT US

Have questions?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: sneakerdoc@outlook.com

or fill in our contact form:

FAQ

 

SneakerDoc

P.O. Box 203

McCalla, AL  35111

sneakerdoc@outlook.com

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